How to make a complaint

SAMH strives to provide high standards of service. We believe that every person who uses one of our services or comes into contact with SAMH is entitled to the highest standard of service possible at all times.

This may include the level of care and support provided or the information given to you or to someone you know.

Sometimes things can and do go wrong. If you feel that you have not received an acceptable level of service, it is important to let SAMH know. This will help us put things right where we can, and to take the necessary steps to make sure it does not happen again. SAMH will respond quickly, professionally and sensitively to any issues raised.

Please refer to the following booklet for further information.

We require written confirmation where someone is acting on behalf of another individual.