Scottish Association for Mental Health :: How to make a complaint

SAMH strives to provide high standards of service. We believe that every person who uses one of our services or comes into contact with SAMH is entitled to the highest standard of service possible at all times. This may include the level of care and support provided or the information given to you or to someone you know.

Sometimes things can and do go wrong. If you feel that you have not received an acceptable level of service, it is important to let SAMH know. This will help us put things right where we can, and to take the necessary steps to make sure it does not happen again. SAMH will respond quickly, professionally and sensitively to any issues raised.

Find out more about our complaints process with our Step by Step Guide

Please use the form below if you wish to make a complaint.

Make a complaint

Please enter details below and click 'submit'

Are you someone who uses a SAMH service *

Yes
No

I am *

making a complaint for myself
making a complaint on behalf of someone else

Is the complaint about *

SAMH (the organisation)
SAMH Community Based Service
SAMH Policy & Campaigns
SAMH National Programmes
SAMH Fundraising

Please provide details of your complaint *

Name *

Address 1 *

Address 2 *

Postcode *

Telephone No.

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